Posted in WAH Jobs

Starting Soon! Work from Home Tax Job

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Jackson Hewitt is hiring Client Care Representatives for the tax season. The company is known for combining the “fun, fast-paced culture of a startup with the scale and reputation of one of the nation’s largest retailers (over 6,000 locations).”

Jackson Hewitt is hiring for the position of Client Care Representative 1 Phone and/or Chat. This is a remote/work from home position that promises NO SALES, NO OUTBOUND CALL, ALL CUSTOMER SERVICE AND FLEXIBLE SCHEDULES.

Position Summary

According to its website, the Client Care Representative 1 position is responsible for providing a world-class experience to Jackson Hewitt current and potential clients by answering calls or web chats in a Work at Home Contact Center environment. The Representative will also resolve 1st Tier level interactions via phone and chat, or escalate to Tier 2 upon Client request or applicable resolution path.

This is a Seasonal Position with a possible duration of mid-November, through mid-April the following year.

Education and Experience

Some of the educational and experience requirements include:

  • High School Diploma or GED required.
  • 1 to 2 years of relevant Contact Center experience.
  • Must demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor and the ability to maintain a confident, friendly and helpful tone in conversation.
  • Bi-Lingual Spanish a plus.

Work at Home Requirements

  • Windows 10 PC with minimum of 4 gigs of Ram and Google Chrome as main browser
  • Wired or Wireless Network speed at or above 20 mbps
  • A quiet room with no background noise or the possibility of audible interruptions
  • Dual ear USB Headset with microphone and noise-canceling function

If you’re interested in learning more, click the button below to get the full details and to apply:

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